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home blog news empathy customers case studies what is empathy? products and services the customer empathy audit™ epic (empathy partners industry comparison) something4everyone about us sarah thorman - co-owner and research manager phil owens - co-owner and operations manager jamie lywood - in memoriam key contributors jamie's testimonials our partners mpathy plus vital light - south africa rocket consultancy ltd cga experience socapie new partners history and materials historic research presentation downloads whitepapers jamie's video stories jamie's video stories 2 login partners epic home about about us jamie lywood - in memoriam phil owens - co-owner and operations manager sarah thorman - co-owner and research manager blog [untitled] 2011 a sad goodbye to jamie and this blog cga experience latest licensee empathy benchmarking re-launch empathy in russia eric... halfords re-active redemption horsley network event - 12 hours early! martin's blog mobile phone companies - a disgrace morrisons vs. tesco mpathy plus and rocket consultancy take on licenses off to rocket! treat customers fairly... upcoming uk customer experience awards and customer service training awards we would like to welcome the new empathy lobbyist - martin jukes your empathy prophet... case studies cga experience new licensees client benefits current research empathy customers epic epic (empathy partners industry comparison) events history and materials key contributors login mpathy plus new partners news aspire 60 benchmarking just got better british retail consortium... customer experience forum happy new year jamie lywood announced as judge for customer service training awards 2012 jamie's final video story on customer empathy and corporate culture lsn learning join uk & emea licensee group mpathy plus announces date of second breakfast meeting new licensee - uk & emea new licensee working for their membership partnerships... secrets of success... supporting socapie at call centre expo thecityuk untitled post our partners our partners partners premium clients presentation downloads products and services the customer empathy audit™ proposed research research historic research rocket consultancy ltd socapie something4everyone vital light - south africa what is empathy? whitepapers sitemap home this site is now for archive purposes only - please click on www.empathypartners.com t o see our new empathy partners site or for nostalgia please remain here welcome to the empathy partners website. we are the only true owners of the harding & yorke (h&y) empathy measurement methodology and the products developed using it, both nationally and internationally. we have carefully selected and invited experienced and well reputed consultancy companies to work in partnership with us in the delivery and promotion of empathy measurement; and the improving of the customer experience - our 'partners' in empathy. over 18 years we developed a unique approach to measure how it feels to be a customer of an organisation and consultancy services to help you to improve your customers' experiences. our aim has always been very simple - to help you build and sustain great experiences for those who work for and with you. empathy measurement is the only measurement in the customer experience space that is academically proven to correlate with profit and to be judged at 98.9% reliable. we are delighted to announce that our services are available through us and/or our limited number of ' partners ' - each experts in their own rights. together we will develop products faster, be more competitive and meet your needs more fully. the illustration left, which we know as "the hymnal", explains the goal we have for any client that employs our services - to be empathetic in what you do and to exceed in how you do it - the key to creating the 'raving fan'. our main products are: 1. customer empathy audit™ the delivery of an in-depth analysis into and tracking of your customer's experience using our customer empathy audit™ approach. this approach provides you with practical insight on how it feels to be a customer through the analysis, by our highly trained and experienced research experts, of your employee’s behaviour in real interactions that you have with your customers. we require a sample of 40 media; be it recorded calls, correspondence, emails, etc per area for analysis (though we will ask for between 80 and 120 as we may need to filter out ones that don't meet our criteria - e.g. incomplete calls. our questionnaire - be it standard or bespoke - will consist of several hundred points of analysis measuring all key dimensions of an interaction: ○ getting though - when and how you welcome us. ○ developing the relationship - how you as people impact your customers. ○ handling the task - how your processes make us feel. ○ promoting yourselves – if and how you compel us to do business with you. ○ handling problems – how you deal with us if we have a grievance. ○ wrapping up - how you end the interaction. ○ delight - how far you exceed our expectations. ○ corporate characteristics - how your culture draws us in or repels us. ○ bespoke questions – how far you deliver against your brand values and service initiatives. after analysis a bespoke presentation is produced and delivered back to you including the results of the questionnaires, your empathy rating, soundbites to illustrate trends, and insights into behaviours and areas for change/improvement. you can then also look at working with one of our expert partners into developing a solutions or training programme . 2. epic industry benchmark reports epic is the uk’s most comprehensive customer experience syndicated research measuring: ø how it feels to be one of your customers ø how it feels to be processed as one of your customers ø sales and service channels ø industry syndication overview epic – the empathy partners industry comparison. under harding & yorke this product was known as eric (the empathy rating index company) and was a subscription programme that gave its members insights into what it feels like to be not only their own customer, but also their competitors’. it also provides cross-industry benchmarking data and current best practices so that an organisation can continually improve the customer experience it delivers. we are looking at relaunching this programme and still have full access to all the eric historic data (2004-2009) approach the insight into the customer experience is provided though the publication of individual industry benchmark reports. the on-line reporting structure means that you can access not only the overall industry figures, but also reports on each company in turn. as the format is common across all reports it also enables cross industry benchmarking in both the sales and service environments. typical functions included within these syndicates include: sales; service; billing; complaints; help desks and claims. the individual company reports include the epic rating – the actual empathy measure together with an insight as to how you perform across a set of common values; a process rating; their overall balanced emotional scorecard score and verbatim comments taken directly from our own researchers and customers. in practice this means that you can not only gauge how effectively your own operation is at engaging with your customers at an emotional level, but also how good your competitors are. on commission, the eric team compliments the core findings with soundbites demonstrating both trends and better practice. this makes the data come alive in a very memorable way. the recognition and development of cross-industry ‘better’ practice can easily be achieved through a self-administering programme of activities that might include such things as non-competitive study tours. access to eric findings is online however most clients include a physical presentation and soundbites for at least their initial set of data.

URL analysis for empathy.co.uk

http://www.empathy.co.uk/about-us
http://www.empathy.co.uk/login
http://www.empathy.co.uk/blog/page
http://www.empathy.co.uk/blog/empathyinrussia
http://www.empathy.co.uk/proposed-research
http://www.empathy.co.uk/blog/wewouldliketowelcomethenewempathylobbyist-martinjukes
http://www.empathy.co.uk/blog/cgaexperiencelatestlicensee
http://www.empathy.co.uk/news/aspire60
http://www.empathy.co.uk/home/hymnaltext3.gif?attredirects=0
http://www.empathy.co.uk/blog/yourempathyprophet
http://www.empathy.co.uk/users-clients
http://www.empathy.co.uk/users
http://www.empathy.co.uk/news
http://www.empathy.co.uk/licensees-uk-emea
http://www.empathy.co.uk/licensees/our-partners-2

Whois Information

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Domain name:
empathy.co.uk

Data validation:
Nominet was able to match the registrant's name and address against a 3rd party data source on 12-Dec-2016

Registrar:
123-Reg Limited [Tag = WEBFUSION]
URL: http://tsohost.com

Relevant dates:
Registered on: 24-Nov-1997
Expiry date: 24-Nov-2019
Last updated: 22-May-2018

Registration status:
Registered until expiry date.

Name servers:
ns1.turbodns.co.uk 109.104.70.194
ns2.turbodns.co.uk 62.138.132.26

WHOIS lookup made at 11:14:36 09-Nov-2018

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DOMAIN

SPONSOR
123-Reg Limited [Tag = WEBFUSION]
URL: http://tsohost.com
Relevant dates:

  CREATED 24-Nov-1997

  CHANGED 22-May-2018

STATUS
Registered until expiry date.

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  NS1.TURBODNS.CO.UK 109.104.70.194

  NS2.TURBODNS.CO.UK 62.138.132.26

  NAME empathy.co.uk

DISCLAIMER
This WHOIS information is provided for free by Nominet UK the central registry
for .uk domain names. This information and the .uk WHOIS are:
Copyright Nominet UK 1996 - 2018.
You may not access the .uk WHOIS or use any data from it except as permitted
by the terms of use available in full at https://www.nominet.uk/whoisterms,
which includes restrictions on: (A) use of the data for advertising, or its
repackaging, recompilation, redistribution or reuse (B) obscuring, removing
or hiding any or all of this notice and (C) exceeding query rate or volume
limits. The data is provided on an 'as-is' basis and may lag behind the
register. Access may be withdrawn or restricted at any time.

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